Return & Refund Policy

This Return & Refund Policy applies to purchases made through bkbudsd, operated by Sunday Fold LLC.

We want customers to feel confident when shopping with us and provide the following procedures for eligible returns, refunds, damaged products, incorrect products, exchanges, and cancellations.

Return Period

Eligible products may generally be returned within 14 days after delivery.

Customers wishing to request a return should contact our customer service team before sending any product back.

Return Eligibility

To qualify for a return, a product should generally be:

  • Unused
  • Unworn where applicable
  • Unwashed where applicable
  • In substantially the same condition in which it was received
  • Free from customer-caused damage
  • Returned with original packaging where reasonably possible
  • Returned with all accessories, components, manuals, and parts supplied with the product

Non-Returnable Products

Where permitted by applicable law, certain products may not qualify for return, including:

  • Personalized products
  • Customized products
  • Made-to-order products
  • Products materially altered after delivery
  • Products damaged through misuse or improper care
  • Hygiene-sensitive products after use or opening where return would be inappropriate
  • Products otherwise identified as non-returnable where legally permitted

Nothing in this policy limits rights that customers may have regarding defective, damaged, unsafe, incorrectly supplied, or materially misdescribed products.

How to Request a Return

To request a return:

  1. Contact our customer service team through the bkbudsd website.
  2. Provide your order number.
  3. Identify the product you wish to return.
  4. Explain the reason for the return.
  5. Provide photographs or other supporting information where appropriate.
  6. Wait for return instructions before sending the product.

Please do not automatically send returned merchandise to our business address unless our customer service team specifically instructs you to do so.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos where appropriate
  • Photographs of the packaging where relevant

After reviewing the issue, we may provide an appropriate remedy, including a replacement, refund, or another reasonable resolution.

Refunds

Once an eligible returned product has been received and inspected, we will review the return.

If approved, the refund will normally be issued to the original payment method.

Banks, card issuers, and payment providers may require additional processing time before the refunded amount appears in your account.

Return Shipping

Standard outbound shipping from bkbudsd is free.

Responsibility for return shipping costs will depend on the reason for the return and the applicable circumstances.

If a product is confirmed to have been supplied incorrectly or arrives damaged or defective, an appropriate remedy will be provided subject to applicable law.

Exchanges

Exchanges may be available depending on stock availability.

Please contact our customer service team before returning a product for exchange.

Order Cancellation

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate a cancellation request before fulfillment begins.

Orders that have already entered processing or have been dispatched may not be cancellable.

U.S. Consumer Rights

Nothing in this Return & Refund Policy is intended to waive, restrict, or eliminate any rights or remedies that cannot legally be waived under applicable federal, state, or local consumer protection laws.

Contact

Sunday Fold LLC

736 Garfield Avenue
Newark, OH 43055
United States